CeknGo.com is an online accommodation booking site, listing hundreds of thousands of accommodations and enable you to check the accommodations, make the reservations and comfortably go to ”The Places You’ll Go”.

CeknGo.com offer customers the broadest selection of accommodations and always do the best to offer the most competitive price, simplified the booking process, provide user-friendly interfaces, instant confirmation and multiple payment methods.

.

Responsibilities:

• Handle general inquiries from customers.
• Respond to inbound calls and email from customers
• Make outbound calls to customers to follow up on transactions
• Identify and fulfill customers’ need properly
• Effectively answer customers’ inquiries as well as take ownership to resolve customers’ issues
• Document all call information according to the standard operating procedure